Management Profiles

The Principals 

Donna Shammas, CPM®, has 39 years of professional experience in property management, specializing in low-income housing.  Her past positions include Director of Property Management - Assisted Housing for Eastland Property Management Co. of Warwick, RI.  She is a graduate of the University of Massachusetts and is a Certified Property Manager®.  She is the co-developer of MicroHUD, the first computerized system for processing tenant certifications and related HUD subsidy paperwork.  Ms. Shammas is a past Vice President of the Greater Rhode Island Chapter of the Institute of Real Estate Management. Email Donna.

Mark A. Shammas, CPM®, CPA, has been involved in the financial and operational aspects of both residential and commercial property management for 31 years.  His former positions include Chief of Field Operations and Director of Finance with Eastland Property Management and Senior Accountant in the Audit Department at Price Waterhouse.  A graduate of Bryant College, he is a Certified Property Manager® as well as a Certified Public Accountant.  Mr. Shammas is a past    Vice President of the Greater Rhode Island Chapter of the Institute of Real Estate Management.  Email Mark.

Senior Staff

Richard Hitt, CPM®, Senior Property Manager, has worked in property management for 26 years.  While at Phoenix he has overseen the successful operations of hundreds of residential units.  He worked previously as a Resident Services Coordinator for National Investments of Johnston, RI.  Mr. Hitt is a Certified Property Manager® and a past President of the Greater Rhode Island Chapter of the Institute of Real Estate Management.  He is a founder of the Resident Services Development Team for Rhode Island.  Email Richard.

Kathleen Manzi, CPM®, Senior Property Manager, has over 22 years of property management experience.  Prior to joining Phoenix, Ms. Manzi worked for several area Realtor® firms, including RE/MAX and Yorktown Associates.  She is a graduate of the University of Rhode Island.  Ms. Manzi is a Certified Property Manager®  and a past Treasurer of the Greater Rhode Island Chapter of the Institute of Real Estate Management.  Email Kathleen.

John M Byrne, CPM®, Senior Property Manager, has specialized in residential property management for 28 years, both in the U.S. and in his native Ireland.  He has worked previously for Clarke Cooke, Inc. of Newport, RI.  Mr. Byrne was educated at Christian Brothers College, Cork, Ireland.  He is a Certified Property Manager®Email John.

James O’Brien, CPM®,  Senior Property Manager, is a graduate of Johnson and Wales University and is a Certified Property Manager®.  Prior to joining Phoenix in 2006, Jim worked for 5 years at Rhode Island Housing as a Multifamily Compliance Specialist and Contract Administrator.  While at Rhode Island Housing, he became a Certified Credit Compliance Professional for the Low Income Tax Credit Program.  Jim’s background also includes work in real estate sales with Yorktown Associates.  Email Jim.

Lynne Heidtman, Senior Resident Services Coordinator, has 32 years of experience in social services.  She worked most recently for the Town of North Kingstown, RI, as Manager of Outreach servicing the needs of the age 55 and over population.  Her prior employment included positions with VNS Home Care of Narragansett, RI, the Spurwink School, and Bridges, Inc., in Jamestown, RI.  Ms. Heidtman holds a BA in social welfare from Rhode Island College.  Email Lynne.

Tom Beattie, PHR, Senior Administrator, is an accredited Professional in Human Resources.  He has been active in the industry for 31 years, having been previously employed as Director of Administration at Eastland Property Management.  Mr. Beattie is an MBA graduate of the University of Rhode Island and has taught in its College of Business Administration.  Email Tom.